Privacy policy — Velox Business

Who this covers

This page is for venues using Velox Business. If you are booking a table, the policy that applies to you is the customer privacy policy.

What we collect from you

• Account details — the owner's name, email and phone number, so we can create the account and reach you about it.
• Venue details — the name, address and location of the venue, its opening hours, floor plan, menu, prices, station specifications and photos. All of this is published to customers; that is the point of it.
• Subscription status — which plan the venue is on and when it runs out.
• Notification token — a device identifier used to alert you the moment a booking arrives. It does not identify you outside the app.

Customer data you can see

To seat a guest you are shown their name, phone number and the details of that booking, including the tables of a group booking and any change request. You are not shown their email address, and you are not shown anything about their bookings at any other venue.

That data is the customer's, not yours. You may use it to carry out and follow up on the booking — to call about a delay, to confirm a change, to seat them. You may not add it to a marketing list, sell it, pass it to anyone else, or keep your own copy after the booking is done. Doing any of that is grounds for suspending the venue, and in most places it also breaks the law.

How we use your data

To publish your venue to customers, route bookings to you, run the subscription, and investigate reports. We do not sell it and we do not share it with advertisers.

We use Supabase to store data and Firebase Cloud Messaging to deliver notifications.

How long we keep it

Your data stays while the account exists. If the subscription lapses it is hidden from customers but not deleted, so everything comes back as it was when you renew. Deleting the account removes the venue, its floor plan, menu, offers, photos and every booking made there from Velox.

Deleting the account

Open Settings → Delete account in Velox Business. Deletion is immediate and cannot be undone, but it is refused while guests still hold upcoming accepted bookings — cancel those first, or wait until they pass. If you have an active subscription, deleting the account ends it without a refund for the remainder.

Your rights

You can ask for a copy of your data or ask us to correct it by writing to support@veloxbooking.com. We answer within 30 days.