Delete your account

Last updated: July 29, 2026

You can delete your Velox account at any time. There are two ways.

From inside the app

This is the fastest route and takes effect immediately.

• Velox — open Profile, then Delete account.
• Velox Business — open Settings, then Delete account.

Without the app

If you have already uninstalled Velox, email support@veloxbooking.com from the address your account uses, with the subject Delete my Velox account. We complete the deletion within 30 days and write back to confirm.

What is deleted

• Your name, email address and phone number
• Your booking history
• Reviews you wrote
• Your points balance
• Your notifications and device notification token

For venue owners this also removes the venue profile, its photos, menu, floor plan and every booking made there. Deletion is refused while guests still hold upcoming accepted bookings — cancel those first, or wait until they pass.

What is kept, and why

If the account is suspended for repeatedly booking and not turning up, we keep a one-way scrambled form of the email address and phone number — the values themselves cannot be recovered from it — together with the suspension level. Without this, a suspension could be shed simply by deleting the account and signing up again. Nothing else is retained, and the record is not used for any other purpose.

Timing

Deleting from inside the app is immediate and cannot be undone. Requests sent by email are completed within 30 days.