Last updated: July 29, 2026
To carry out your reservations, tell you when their status changes, calculate your points, and prevent abuse such as repeatedly booking and not showing up. We do not sell your data and we do not share it with advertisers.
The venue you booked with sees your name, phone number and the details of that booking, so it can seat you. It does not see your email address or your bookings at any other venue.
We use Supabase to store data and Firebase Cloud Messaging to deliver notifications.
Your data stays while your account exists. When you delete your account we delete your personal data; we may keep an anonymised booking record for statistics.
You can delete your account and its data at any time from inside the app — Profile → Delete account in Velox, Settings → Delete account in Velox Business — or without the app from our account deletion page. Deleting from the app is immediate and cannot be undone.
One thing survives deletion: if the account is suspended for repeatedly booking and not turning up, we keep a one-way scrambled form of the email address and phone number, together with the suspension level. The original values cannot be recovered from it. Without this, a suspension could be shed simply by deleting the account and signing up again. It is used for nothing else.
You can ask for a copy of your data or ask us to correct it by writing to support@veloxbooking.com. We respond within 30 days.
Velox is not intended for anyone under 13, and we do not knowingly collect their data.